At Emergency Reimbursement Services (ERS) we are proud to serve the needs of our firefighters and emergency professionals through the nation. Your service is invaluable to the members of your community and we hope to assist you in maintaining and improving the status of your station through our reimbursement billing services.

You can be assured of our dedication to your individual needs. Please don't hesitate to contact us with any questions or concerns you may have.

Is billing for emergency services legal?
Are there any contracts to sign?
How do you charge for your services?
What services can you bill for?
How do you determine your billing rates?
Will billing MVA’s increase my insurance premiums?
When do you submit claims?
What if the Insurance Company does not pay for a claim?
Can you provide references?
Who do we contact with questions?
What are your business hours?
How do I get started with ERS?

Is billing for emergency services legal?
Yes. Once an ordinance is passed by the municipality council, it is legal for a department to begin billing for their services.

Are there any contracts to sign?
No.  ERS will not ask you to sign a contract.

How do you charge for your services?
ERS collects a percentage of total costs recovered which motivates us to achieve the highest cost recover possible for you in the shortest amount of time. If you don't get paid, we don't get paid.

What services can you bill for?
We typically bill for non-resident MVA’s, ambulance services, structure fires and hazardous material cleanup We will be happy to customize a plan to meet your specific needs.

How do you determine your billing rates?
Our rates are set by municipality and state guidelines. We constantly monitor all sources to assure rates are fair and reasonable.

Will billing MVA’s increase my insurance premiums?
No. Over 60% of the U.S. population pays auto insurance premiums averaging $776 per annum. There are 6.4 million MVA’s in the United States each year; approximately 23 out of every 1000 policy holders. When you break down the numbers, you’ll see that insurance companies are profitable. Billing for emergency services represents such a small percentage of claims, it would not cause premiums increase.

When do you submit claims?
We accept claims 24/7 through fax or e-mail and process your claims no later than the following business day. Our hours of operation are 9:00 am to 6:00 pm EST, Monday through Friday. Claims will not be processed on holidays.

What if the Insurance Company does not pay for a claim?
If the Insurance Company does not pay after a determined about of time, the account will be written off.

Can you provide references?
Yes. Give us a call at 866.385.8080 and we will be happy to provide you with references.

Who do we contact with questions?
You can call ERS toll-free at 866.385.8080 or click here to find the regional sales director in your area.

What are your business hours?
Claims and run reports can be sent by fax or e-mail 24/7.  For phone inquires, contact the main office between 9:00 am and 6:00 pm EST. 

How do I get started with ERS?
After contacting ERS at 866.385.8080 or speaking with your regional sales director, submit your completed client data sheet, ordinance or resolution and a signed service agreement. That's all you need to get started.


*Billing services for non-residents only unless otherwise permitted by state regulations.
**Billable claims include:  taking vitals, extractions, setting up landing zones, haz-mat clean-up, etc.  For additional information, please call 866-385-8080 or contact your regional sales director.